Where Customers & Service Professionals Both Win!

No spam. No endless calls. Just the right match

Customers get matched to ONE BEST-FIT, qualified Service Professionals
Service Professionals bid for the project lead.

Genie 911 — 24/7 EMERGENCY SERVICE

Emergency Help. Right When You Need It.

Whether it's a burst pipe, power outage, roof leak, broken air conditioner, or another urgent repair, Genie 911 quickly connects you with available local service professionals who are ready to respond.

Unlike traditional project requests, Genie 911 bypasses the auction process so you can get help without delay.

Request Emergency Help

How It Works

How Genie 911 Works

Request Help — Tell us your emergency and location
We Find Pros — We instantly connect you with available local professionals
Get Help Fast — A pro accepts and heads your way immediately
Problem Solved — Your emergency is resolved quickly

In an emergency, every minute matters. We're here to help – Anytime, Anywhere.

24/7 Emergency Service — We're always available
Joined Professionals — See How we vet for details
No Auction Delays — Direct emergency matching
Clear Emergency Matching — One pro matched for your urgent request

Customers

Planning a Remodel or Repair?

Why Use Project Genie?

No Spam — You will NOT get contacted by multiple Service Professionals
Service Professionals Compete — Let Service Professionals compete for your project lead
Get Matched — Get matched to ONE BEST-FIT, qualified Service Professional

How it Works

Service Professionals

Tired of Paying for Leads That Don’t Materialize? Only Pay When You Win.

Bid Only When The Job Fits.

Exclusive leads — Get projects posted directly by customers
Set Your Budget — Bid for best-fit project leads at your preferred budget
1:1 Match — Only pay if you're the winning bid unlike other lead platforms

How it Works

App Features

Customers | Service Professionals

For Customers

One-Service Professional Match — A single, qualified Service Professional awarded for your project lead.
Reviewed Platform Pros — Pros complete Project Genie onboarding before they can bid. See How we vet for what we do and do not claim.
Hassle-Free Matching — You won't get spammed by multiple Service Professionals for your project.
Simple Project Posting — Describe your project using our simple user-friendly format.

For Service Professionals

Auction-Based Leads — Bid for project details with customer contact info.
Smart Bidding — Place bidding manually or use the auto-bid feature to do the bidding for you.
Win-Only Pricing — Only pay when you're the winning bid.
Winning Bid Receives Exclusive Access — Receive the customer's contact and project details for the awarded lead.

HOW IT WORKS

The Only Platform That Benefits Both Sides.

Loved by Customers. Built for Service Professionals.

For Customers

Post your project
Service Professionals bid for your project lead
Get matched with the best qualified Service Professional

For Service Professionals

Create your service profile
Place your bid to win the project lead
Win exclusive access to the customer's contact info and project details.

Live bidding

Auction Feature

Auction Marketplace — Project Genie is an auction-based lead marketplace where Service Professionals bid for the exclusive access to the customer's contact info and project details.
Bidding Options — Bid for best-fit project leads at your preferred budget
Participate in Multiple Auctions — Project Genie enables Service Professionals to bid on projects in real-time within a single page.

WHY US

Why Project Genie?

Built for Customer Projects
Unlike any other lead-providing platforms, customers will NOT get contacted by multiple Service Professionals
Service Professionals are NOT charged automatically for leads
Loved by customers. Built for service professionals.
Customers & Service Professionals Both Win!

A customer comparing Service Professional bids on a laptop

"Using the Project Genie platform to upgrade my countertops was a breath of fresh air because I wasn’t flooded with spam or nonstop calls. I submitted my project once and was matched with one qualified Service Professionals who truly fit my needs. The whole experience felt simple, professional, and stress-free."

Michelle C, Homeowner

Get matched to qualified service professionals.

Post your project and get matched to a qualified service professional.

All Services

STAY UPTO DATE

From the blog and articles

The Best Part of Waking Up is Blog and articles in Your Cup.

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Answers

Frequently Asked Questions

General

What is Project Genie?

Project Genie is a smart marketplace that connects customers with home improvement professionals using a fair, transparent auction system. Customers get matched with one qualified provider, and service providers only pay when they win a real lead.

How is Project Genie different from Thumbtack or TaskRabbit?

Unlike platforms that send your project to many vendors at once, Project Genie:

Matches customers with one best-fit provider
Prevents vendor spam and excessive calls
Uses an auction model so providers compete fairly and strategically
Charges providers only when they win a lead

For Customers

Will I receive calls from multiple Service Professionals?

No. That's one of our biggest differences.

You submit your project once, and Project Genie matches you with a single service provider. No spam, no pressure.

How do I submit a project?

Simply:

Select a service category and sub-category
Enter your project location (zip code)
Describe your project and size
Upload photos (optional)
Submit

That’s it—we handle the rest.

How does the matching process work?

After you submit your project:

Qualified service providers bid in a private auction
Once the auction ends, the best-fit provider is selected
You're notified that a provider has been matched and will contact you shortly

Do I have to pay anything to submit a project?

No. Submitting a project is completely free for customers.

Can I review the service provider?

Yes. After the job is completed (or not completed), you’ll be able to leave a review and rating based on your experience.

For Service Professionals

Who can bid on projects?

Only registered service providers with a valid payment method on file can participate in auctions. See How we vet service professionals for what Project Genie does and does not claim.

How does the auction system work?

You browse eligible projects in your area
Each project has a countdown timer and current bid amount
You can bid manually or use automated bidding tools
When the auction ends, the highest bidder wins the lead

What types of bidding are available?

We offer three options:

Manual Bidding — Place bids yourself.
Auto-Pilot Bidding — Set a max bid and let the system handle the rest.
Co-Pilot Bidding — Auto-bid up to your max, then choose whether to continue manually.

When do I pay?

You only pay if you win the auction.

Once the auction closes:

Your card on file is charged (bid amount + fees).
After successful payment, you receive the customer’s contact details.

What happens if my payment fails?

If your payment fails:

You’ll have 5 minutes to update your payment method.
If not resolved, the project is awarded to the next highest bidder.
Repeated failures may restrict your ability to bid in the future.

Can I dispute a winning bid charge?

No. By participating in an auction, you agree that winning bids are final and cannot be disputed with your credit card company.

What information do I get after winning?

Once payment is successful, you receive:

Customer’s full name.
Phone number.
Email address.
Full project details and uploaded images.

What happens if the customer doesn’t hire me?

If the customer decides not to move forward:

You won’t be charged again.
The project may be re-entered into the auction pool.
The outcome is tracked for quality and fairness monitoring.

Can I track my projects after winning?

Yes. Vendors can track:

Project status (scheduled, completed, no hire).
Start and end dates.
Final project cost.
Reviews and ratings.

Do customers and vendors rate each other?

Yes. Reviews are two-way, helping build trust and accountability on both sides.

Get in Touch

Email Us: info@projectgenieapp.com

Leave us a message

And we will get back to you as soon as possible.