What is Project Genie? Project Genie is a smart marketplace that connects customers with home improvement professionals using a fair, transparent auction system. Customers get matched with one qualified provider, and service providers only pay when they win a real lead.
How is Project Genie different from Thumbtack or TaskRabbit? Unlike platforms that send your project to many vendors at once, Project Genie:Matches customers with one best-fit providerPrevents vendor spam and excessive callsUses an auction model so providers compete fairly and strategicallyCharges providers only when they win a lead
Will I receive calls from multiple Service Professionals? No. That's one of our biggest differences.You submit your project once, and Project Genie matches you with a single service provider. No spam, no pressure.
How do I submit a project? Simply:Select a service category and sub-categoryEnter your project location (zip code)Describe your project and sizeUpload photos (optional)SubmitThat’s it—we handle the rest.
How does the matching process work? After you submit your project:Qualified service providers bid in a private auctionOnce the auction ends, the best-fit provider is selectedYou're notified that a provider has been matched and will contact you shortly
Do I have to pay anything to submit a project? No. Submitting a project is completely free for customers.
Can I review the service provider? Yes. After the job is completed (or not completed), you’ll be able to leave a review and rating based on your experience.
Who can bid on projects? Only registered service providers with a valid payment method on file can participate in auctions. See How we vet service professionals for what Project Genie does and does not claim.
How does the auction system work? You browse eligible projects in your areaEach project has a countdown timer and current bid amountYou can bid manually or use automated bidding toolsWhen the auction ends, the highest bidder wins the lead
What types of bidding are available? We offer three options:Manual Bidding — Place bids yourself.Auto-Pilot Bidding — Set a max bid and let the system handle the rest.Co-Pilot Bidding — Auto-bid up to your max, then choose whether to continue manually.
When do I pay? You only pay if you win the auction.Once the auction closes:Your card on file is charged (bid amount + fees).After successful payment, you receive the customer’s contact details.
What happens if my payment fails? If your payment fails:You’ll have 5 minutes to update your payment method.If not resolved, the project is awarded to the next highest bidder.Repeated failures may restrict your ability to bid in the future.
Can I dispute a winning bid charge? No. By participating in an auction, you agree that winning bids are final and cannot be disputed with your credit card company.
What information do I get after winning? Once payment is successful, you receive:Customer’s full name.Phone number.Email address.Full project details and uploaded images.
What happens if the customer doesn’t hire me? If the customer decides not to move forward:You won’t be charged again.The project may be re-entered into the auction pool.The outcome is tracked for quality and fairness monitoring.
Can I track my projects after winning? Yes. Vendors can track:Project status (scheduled, completed, no hire).Start and end dates.Final project cost.Reviews and ratings.
Do customers and vendors rate each other? Yes. Reviews are two-way, helping build trust and accountability on both sides.